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Andrew Dent

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Customers want smooth fast purchase transactions. They want to connect to vendors' sell-side systems transparently - accessing online catalogs and issuing purchase orders without leaving their native procurement environments. Companies that offer this capability differentiate themselves from competitors. Integrating suppliers into the supply chain is nothing new. Many global enterprises have increased operating efficiency by requiring key players to adopt their integration technologies. Batch-oriented EDI messaging has typically been used to link organizations and, despite some limitations, has been adequate to the task. Customer integration is altogether different. First, customers expect sellers to conform to their integration methodologies. Second, e-procurement application providers promote access through their particular pathways. Finally, real-time communica... (more)